KAMBERI GROUP EN/en: Unterschied zwischen den Versionen

(Assigning a Deposit to the issued Lady Card)
(Markierung: 2017-Quelltext-Bearbeitung)
(Updated Translates)
 

De.png En-active.png




6.1

Ladies Cards and Deposit

[Bearbeiten | Quelltext bearbeiten]

Issuing a Lady Card

6.2

[Bearbeiten | Quelltext bearbeiten]

Maxcrc MediaWiki:Icon-info.png
Note
You can issue a lady card and assign a deposit for it on POS as a "kasse2" user.
In the process of issuing a card all funds that are left on the card from previous owners will be discarded.




  • Log in to POS and select "RFID Karte Damen" tile


card-issue-1-1.png


  • Select "RFID Damen Karte mit Steuer" card type


card-issue-2-1.png


  • Select "Add new user" icon at the top and fill in all necessary user data. Once you are done, click "Save" button (looks like an old school diskette).


card-issue-3.png


  • Confirm user selection by pressing "Select Customer" button.


card-issue-4.png


  • Scan an RFID card that will be issued to the lady.


card-issue-5.png


  • You will see that two products were added to the order. Confirm it by pressing the button at the bottom left.


card-issue-6.png


  • After that, make confirmation with a manager card and take the newly issued card.


6.3

Assigning a Deposit to the issued Lady Card

[Bearbeiten | Quelltext bearbeiten]

Maxcrc MediaWiki:Icon-info.png
Note
After issuing a lady card, you can assign a deposit to it at any time.


  • Log in to POS as "kasse2" user and select "RFID Karte Damen" tile


card-issue-1-1.png


  • Select "Pfand RFID Karte Damen" tile


deposit-2-1.png


  • Scan a lady's card that you wish to assign a deposit for


deposit-3.png


  • A deposit will be assigned to the scanned card and the same deposit amount will be withdrawn from it after pressing "Bezahlung". The card will have a negative balance at this point.


deposit-4.png


  • Confirm the transaction with the manager card


deposit-5.png



Returning a Card with Deposit[Bearbeiten | Quelltext bearbeiten]

Maxcrc MediaWiki:Icon-info.png
Note
You can return a card that has a deposit assigned to it at the entrance VU.
Before returning a card with deposit on it, make sure that it doesn't have negative balance. If the card has negative balance, it needs to be replenished at the exit VU.


  • At the entrance VU select "Return a card" button at the top right corner


return-deposit-1.png


  • Insert a card that has a deposit assigned to it. All other cards will be ignored.


return-deposit-2.png


  • Select "Payout" button.


return-deposit-3.png


  • Take the money. If the card has a positive balance on it, the amount of payout will be equal to " card balance + the price of the deposit".


return-deposit-4.png


Gentleman Cards[Bearbeiten | Quelltext bearbeiten]

Gentlemen Daily Ticket[Bearbeiten | Quelltext bearbeiten]

  • Press the Gentlemen button


Herren1.png

  • Tap on the Men's daily ticket button.


Karten Herren.png

  • Tap on Pay at the bottom right and then select your payment method.


Tageskarte Herren2.png

  • Select payment method and pay (cash in the example)


Bezahlart Bargeld.png

  • Payment

Barzahlung.png

10 use Card Gentlemen[Bearbeiten | Quelltext bearbeiten]

  • Press the button Gentlemen


Herren1.png

  • Tap on the 10x card Gentlemen button

Karten Herren.png

  • Tap on Pay at the bottom right and then select your payment method.


Bezahlung 10er Karte Herren.png

  • Select payment method and pay (cash in the example)


Bezahlart Bargeld.png

  • Payment


Barzahlung 10erKarte Herren.png

Gift Cards Workflow[Bearbeiten | Quelltext bearbeiten]

Buying and Using Gift Cards on Entrance VU[Bearbeiten | Quelltext bearbeiten]


  • Select "Gentleman"/"GiftCard" option


gutsh-1.pnggutsh-2.png


  • Select one of the available gift cards (50,- € ; 70,- € ; 100,- € ; 140,-€ )


gutsh-3.png


  • Select "Payment" button and pay for the card with either cash or a credit card.


gutsh-4.png


  • Take the card
  • Select "Check-in" option


gutsh-5.png


  • Insert the card again
  • Select locker size


gutsh-7.png


  • Select "Payment" button, wait for payment to finish, take the card


gutsh-8.png


  • Enter the gate

After that, gift card can be used as a regular gentleman card.

Maxcrc MediaWiki:Icon-info.png
Note
Funds on a gift card can not be paid out on Exit VU, and can only be used as pay for the next entrance or to purchase goods on POS.



Buying gift cards in web shop and using them on Entrance VU[Bearbeiten | Quelltext bearbeiten]
Maxcrc MediaWiki:Icon-info.png
Note
You can buy gift cards in web shop as a registered user, or using a "Guest mode".


  • From the main shop page select a gift card that you want to buy


web-1.png


  • Confirm your selection on the cart page


web-2.png


  • Next, if you've already registered before, enter your login information. Alternatively, you can choose a "Guest" mode and proceed without registration.


web-3.png


  • On the next step select desired payment provider


web-4.png


  • Click "Payment" button. You will be redirected to a payment provider page
  • Enter payment data and pay for your gift card


web-6.png


Maxcrc MediaWiki:Icon-info.png
Note
After that, you will be redirected to a page where you can download invoice and gift cards in PDF format, or , if you are a registered user, they will be emailed to you after you finish transaction.



web-7.png


  • Scan the barcode from the gift card PDF on the Entrance VU barcode reader with any convenient for you method (print it or use a smartphone)


web-vu-1.png


  • Select "Payment" button, wait for payment to finish, take the card
  • Select "Check-in" option


gutsh-5.png


  • Insert the card again
  • Select locker size


gutsh-7.png


  • Select "Payment" button, wait for payment to finish, take the card


web-vu-2.png


  • Enter the gate

Lost Cards[Bearbeiten | Quelltext bearbeiten]

Lost Card Gentlemen Workflow[Bearbeiten | Quelltext bearbeiten]

Exit VU
Maxcrc MediaWiki:Puzzle.png
Usecase Scenario
A gentleman lost his card in the club. He wants to pay for lost card and leave.


Maxcrc MediaWiki:Icon-info.png
Hinweis Note
This recovery card option takes 50,-€ "card restore fee" and shows 0,-€ balance cards.



  • Go to the Exit VU
  • Select "Manage card" button at the top right corner


manage-1.png


  • Confirm personnel access with the manager card
  • Select "Lost card" option


lost-1.png


  • Visually find the lost card in the list by a locker number or issue date/time


manage-3.png


  • Check the card details for additional information if needed
  • Select "Payment" button and pay for the card with either cash or a credit card. Additional 50,- € "card restore fee" is included in this case.

manage-4.png


  • The manager can now open the door for him, and gentleman can leave the club.







Entrance VU
Maxcrc MediaWiki:Puzzle.png
Usecase Scenario
A gentleman lost his card in the club. He wants to stay and continue the party.


Maxcrc MediaWiki:Icon-info.png
Hinweis Note
This recovery card option shows only cards with 0,-€ or negative balance.


  • Go to the Entrance VU through the gate
  • Select "Manage Card" button at the top right corner


manage-card-btn.png


  • Confirm personnel access with the manager card
  • Enter locker number for the lost card


exit-1.png


  • Check the card details for additional information if needed
  • Select "Payment" button and pay for the card with either cash or a credit card. Additional 50,- € "card restore fee" is included in this case.


exit-2.png


  • Take a newly reissued card from the VU.
  • All information on the card such as amount of free products, locker number, entrance/exit count is copied from the lost card to a new one.
  • The last recorded "entrance" is removed on a new card.
  • The gentleman now can enter the gate with this new card and continue the party.


Lost Card Ladies Workflow[Bearbeiten | Quelltext bearbeiten]

Exit VU
Maxcrc MediaWiki:Puzzle.png
Usecase Scenario
A lady lost her card with positive balance on it in the club. She wants to withdraw money from the card and leave.


Maxcrc MediaWiki:Icon-info.png
Hinweis Note
This recovery card option shows only cards with positive non-zero balance.


  • Go to the Exit VU
  • Select "Manage card" button at the top right corner


manage-1-2.png


  • Confirm personnel access with the manager card
  • Select "Withdraw money" option


withdr-1.png


  • Visually find the lost card in the list by a locker number or issue date/time


withdraw-2.png


  • Check the card details for additional information if needed
  • Select "Payout" button and withdraw money from the card.


withdraw-3.png


  • The manager can now open the door, and the person can leave the club.






Load Card Workflow[Bearbeiten | Quelltext bearbeiten]

Exit VU
Maxcrc MediaWiki:Puzzle.png
Usecase Scenario
If the system did not work correctly for some technical reason,

people left the club without paying for services,

this option allows paying owed money once the correct operation of the system resumes.


Maxcrc MediaWiki:Icon-info.png
Hinweis Note
This payment card option shows only cards with nagative balance.



  • Go to the Exit VU
  • Select "Manage Card" button at the top right corner


manage-1-2.png


  • Confirm personnel access with the manager card
  • Select "Load card" option


load-card-1.png


  • Visually find the lost card in the list by a locker number or issue date/time


load-2.png


  • Check the card details for additional information if needed
  • Select "Payment" button and pay for the card with either cash or a credit card


load-3.png


  • The manager can now open the door for him, and gentleman can leave the club.


Unbind Locker Workflow[Bearbeiten | Quelltext bearbeiten]

Exit VU
Maxcrc MediaWiki:Puzzle.png
Usecase Scenario
A gentleman left the club without payment. While the police is looking for him,

the locker can be used by another person.

This option allows to unbind locker from the card.


  • Go to the Exit VU
  • Select "Manage card" button at the top right corner


manage-1-2.png


  • Confirm personnel access with the manager card
  • Select "Unbind locker" option

unbind-locker-1.png


  • Visually find the card that you wish to unbind locker from in the list


unbind-locker-2.png


  • Unbind the locker by pressing "OK"


unbind-locker-3.png

Gift Cards Workflow[Bearbeiten | Quelltext bearbeiten]

Buying and Using Gift Cards on Entrance VU[Bearbeiten | Quelltext bearbeiten]

  • Select "Gentleman"/"GiftCard" option

gutsh-1.pnggutsh-2.png

  • Select one of the available gift cards (50,- € ; 70,- € ; 100,- € ; 140,-€ )
gutsh-3.png
  • Select "Payment" button and pay for the card with either cash or a credit card.
gutsh-4.png
  • Take the card
  • Select "Check-in" option
gutsh-5.png
  • Insert the card again
  • Select locker size
gutsh-7.png
  • Select "Payment" button, wait for payment to finish, take the card
gutsh-8.png
  • Enter the gate

After that, gift card can be used as a regular gentleman card.

Maxcrc MediaWiki:Icon-info.png
Hinweis Funds on a gift card can not be paid out on Exit VU, and can only be used as pay for the next entrance or to purchase goods on POS.

Buying gift cards in web shop and using them on Entrance VU[Bearbeiten | Quelltext bearbeiten]

Maxcrc MediaWiki:Icon-info.png
Hinweis You can buy gift cards in web shop as a registered user, or using a "Guest mode".
  • From the main shop page select a gift card that you want to buy
web-1.png
  • Confirm your selection on the cart page
web-2.png
  • Next, if you've already registered before, enter your login information. Alternatively, you can choose a "Guest" mode and proceed without registration.
web-3.png
  • On the next step select desired payment provider
web-4.png
  • Click "Payment" button. You will be redirected to a payment provider page
  • Enter payment data and pay for your gift card
web-6.png
Maxcrc MediaWiki:Icon-info.png
Hinweis After that, you will be redirected to a page where you can download invoice and gift cards in PDF format, or , if you are a registered user, they will be emailed to you after you finish transaction.

web-7.png

  • Scan the barcode from the gift card PDF on the Entrance VU barcode reader with any convenient for you method (print it or use a smartphone)
web-vu-1.png
  • Select "Payment" button, wait for payment to finish, take the card
  • Select "Check-in" option
gutsh-5.png
  • Insert the card again
  • Select locker size
gutsh-7.png
  • Select "Payment" button, wait for payment to finish, take the card
web-vu-2.png
  • Enter the gate

Ladies Cards and Deposit[Bearbeiten | Quelltext bearbeiten]

Issuing a Lady Card[Bearbeiten | Quelltext bearbeiten]

Maxcrc MediaWiki:Icon-info.png
Hinweis You can issue a lady card and assign a deposit for it on POS as a "kasse2" user.
In the process of issuing a card all funds that are left on the card from previous owners will be discarded.
  • Log in to POS and select "RFID Karte Damen" tile
card-issue-1-1.png
  • Select "RFID Damen Karte mit Steuer" card type
card-issue-2-1.png
  • Select "Add new user" icon at the top and fill in all necessary user data. Once you are done, click "Save" button (looks like an old school diskette).
card-issue-3.png
  • Confirm user selection by pressing "Kunde auswahlen" button.
card-issue-4.png
  • Scan an RFID card that will be issued to the lady.
card-issue-5.png
  • You will see that two products were added to the order. Confirm it by pressing the button at the bottom left.
card-issue-6.png
  • After that, make confirmation with a manager card and take the newly issued card.

Assigning a Deposit to the issued Lady Card[Bearbeiten | Quelltext bearbeiten]

Maxcrc MediaWiki:Icon-info.png
Hinweis After issuing a lady card, you can assign a deposit to it at any time.
  • Log in to POS as "kasse2" user and select "RFID Karte Damen" tile
card-issue-1-1.png
  • Select "Pfand RFID Karte Damen" tile
deposit-2-1.png
  • Scan a lady's card that you wish to assign a deposit for
deposit-3.png
  • A deposit will be assigned to the scanned card and the same deposit amount will be withdrawn from it after pressing "Bezahlung". The card will have a negative balance at this point.
deposit-4.png
  • Confirm the transaction with the manager card
deposit-5.png

Returning a Card with Deposit[Bearbeiten | Quelltext bearbeiten]

                You can return a card that has a deposit assigned to it at the entrance VU.

            

Note: Before returning a card with deposit on it, make sure that it doesn't have negative balance. If the card has negative balance, it needs to be replenished at the exit VU.

  • At the entrance VU select "Return a card" button at the top right corner
return-deposit-1.png
  • Insert a card that has a deposit assigned to it. All other cards will be ignored.
return-deposit-2.png
  • Select "Payout" button.
return-deposit-3.png
  • Take the money. If the card has a positive balance on it, the amount of payout will be equal to " card balance + the price of the deposit".
return-deposit-4.png



{{translate|Kamberi Group Workflows}}
            

            ===<big>Lost Card Gentlemen Workflow</big>===
            <blockquote>Exit VU</blockquote>
            
            {{Box_Usecase_Scenario|Usecase Scenario = A gentleman lost his card in the club. He wants to pay for lost card and leave.}}
            
            {{Box_Hinweis|Hinweis Text = This recovery card option takes 50,-€ "card restore fee" and shows 0,-€ balance cards.}}
            
<br />
            

            *Go to the Exit VU
            
            *Select "Manage card" button at the top right corner
            
<br />[[Datei:manage-1.png|rahmenlos]]
            
<br />
            

            *Confirm personnel access with the manager card
            
            *Select "Lost card" option
            

            [[Datei:lost-Group Workflows}}
            

            {{DISPLAYTITLE:Group Workflows}}
            

            ===<big>Ladies Cards and Deposit</big>===
            

            ====<big>Issuing a Lady Card</big>====
            
            {{Box_Note|Note Text = You can issue a lady card and assign a deposit for it on POS as a "kasse2" user.<br />
            <small>In the process of issuing a card all funds that are left on the card from previous owners will be discarded.</small>}}
            

<br />
            

            *Log in to POS and select "RFID Karte Damen" tile
            

            [[Datei:card-issue-1-1.png|rahmenlos]]
            
<br />
            

            *Select "RFID Damen Karte mit Steuer" card type
            

            [[Datei:card-issue-2-1.png|rahmenlos]]
        
<br />
        

        *Visually find the lost card in the list by a locker number or issue date/time
            

            [[Datei:manage-Select "Add new user" icon at the top and fill in all necessary user data. Once you are done, click "Save" button (looks like an old school diskette).
            

            [[Datei:card-issue-3.png|rahmenlos]]
        
<br />
        

        *Check the card details for additional information if needed
            
            *Select "Payment" button and pay for the card with either cash or a credit card. Additional 50,- € "card restore fee" is included in this case.<br />
            

            [[Datei:manage-4.png|rahmenlos]]
            
<br />
            

            *The manager can now open the door for him, and gentleman can leave the club.
            
<br />
            <br />
            <br />
            <br />
            <br /><blockquote><big>Entrance VU</big></blockquote>
            
            {{Box_Usecase_Scenario|Usecase Scenario = 
            
            A gentleman lost his card in the club. 
            
            He wants to stay and continue the party.}}
            
            {{Box_Hinweis|Hinweis Text = This recovery card option shows only cards with 0,-€ or negative balance.}}
            

            *Go to the Entrance VU through the gate
            
            *Select "Manage Card" button at the top right corner
            

            [[Datei:manage-card-btn.png|rahmenlos]]
            
<br />
            

            *Confirm personnel access with the manager card
            
            *Enter locker number for the lost card
            

            [[Datei:exit-Confirm user selection by pressing "Select Customer" button.
            

            [[Datei:card-issue-4.png|rahmenlos]]
            
<br />
            

            *Scan an RFID card that will be issued to the lady.
            

            [[Datei:card-issue-5.png|rahmenlos]]
            
<br />
            

            *You will see that two products were added to the order. Confirm it by pressing the button at the bottom left.
            

            [[Datei:card-issue-6.png|rahmenlos]]
            
<br />
            

            *After that, make confirmation with a manager card and take the newly issued card.
            
<br />
            
            ====<big>Assigning a Deposit to the issued Lady Card</big>====
            
            {{Box_Note|Note Text = After issuing a lady card, you can assign a deposit to it at any time.}}
            <br />
            

            *Log in to POS as "kasse2" user and select "RFID Karte Damen" tile
            

            [[Datei:card-issue-1-1.png|rahmenlos]]
            
<br />
            

            *Select "Pfand RFID Karte Damen" tile
            

            [[Datei:deposit-2-1.png|rahmenlos]]
        
<br />
        

        *Check the card details for additional information if needed
            
            *Select "Payment" button and pay for the card with either cash or a credit card. Additional 50,- € "card restore fee" is included in this case.
            

            [[Datei:exit-2.png|rahmenlos]]
            
<br />
            

            *Take a newly reissued card from the VU.
            
            *All information on the card such as amount of free products, locker number, entrance/exit count is copied from the lost card to a new one.
            
            *The last recorded "entrance" is removed on a new card.
            
            *The gentleman now can enter the gate with this new card and continue the party.
            
<br />
            

            ===<big>Lost Card Ladies Workflow</big>===
            <blockquote><big>Exit VU</big></blockquote>
            

            {{Box_Usecase_Scenario|Usecase Scenario = 
            
            A lady lost her card with positive balance on it in the club.
            
            She wants to withdraw money from the card and leave.}}
            
            {{Box_Hinweis|Hinweis Text = This recovery card option shows only cards with positive non-zero balance.}}
            

            *Go to the Exit VU
            
            *Select "Manage Scan a lady's card that you wish to assign a deposit for
            

            [[Datei:deposit-3.png|rahmenlos]]
            
<br />
            

            *A deposit will be assigned to the scanned card and the same deposit amount will be withdrawn from it after pressing "Bezahlung". The card will have a negative balance at this point.
            

            [[Datei:deposit-4.png|rahmenlos]]
            
<br />
            

            *Confirm the transaction with the manager card
            

            [[Datei:deposit-5.png|rahmenlos]]
            
<br />
            

            ====<big>Returning a Card with Deposit</big>====
            
            {{Box_Note|Note Text = You can return a card that has a deposit assigned to it at the entrance VU.<br /><small>Before returning a card with deposit on it, make sure that it doesn't have negative balance. If the card has negative balance, it needs to be replenished at the exit VU.</small>}}
            

            *At the entrance VU select "Return a card" button at the top right corner
        
<br />
            

            [[Datei:manage-return-deposit-1-2.png|rahmenlos]]
        
<br />
        

        *Confirm personnel access with the manager card
            
            *Select "Withdraw money" option
            

            [[Datei:withdr-1.png|rahmenlos]]
            
<br />
            

            *Visually find the lost card in the list by a locker number or issue date/time
            

            [[Datei:withdraw-Insert a card that has a deposit assigned to it. All other cards will be ignored.
            

            [[Datei:return-deposit-2.png|rahmenlos]]
        
<br />
        

        *Check the card details for additional information if needed
            
            *Select "Payout" button and withdraw money from the card.
            

            [[Datei:withdraw-Select "Payout" button.
            

            [[Datei:return-deposit-3.png|rahmenlos]]
        
<br />
        

        *The manager can now open the door, and the person can leave the club.
            
<br />
            <br />
            <br />
            <br />
            <br />
            

            ===<big>Load Card Workflow</big>===
            <blockquote><big>Exit VU</big></blockquote>
            
            {{Box_Usecase_Scenario|Usecase Scenario = 
            
            If the system did not work correctly for some technical reason,
            
            people left the club without paying for services,
            
            this option allows paying owed money once the correct operation of the system resumes.}}
            
            {{Box_Hinweis|Hinweis Text = This payment card option shows only cards with nagative balance.}}
            
<br />
            

            *Go to the Exit VU
            
            *Select "Manage Card" button at the top right corner
            

            [[Datei:manage-1-2.png|rahmenlos]]
            
<br />
            

            *Confirm personnel access with the manager card
            
            *Select "Load card" option
            

            [[Datei:load-card-1.png|rahmenlos]]
            
<br />
            

            *Visually find the lost card in the list by a locker number or issue date/time
            

            [[Datei:load-2.png|rahmenlos]]
            
<br />
            

            *Check the card details for additional information if needed
            
            *Select "Payment" button and pay for the card with either cash or a credit card
            

            [[Datei:load-3.png|rahmenlos]]
            
<br />
            

            *The manager can now open the door for him, and gentleman can leave the club.
            
<br />
            

            ===<big>Unbind Locker Workflow</big>===
            <blockquote><big>Exit VU</big></blockquote>
            
            {{Box_Usecase_Scenario|Usecase Scenario = 
            
            A gentleman left the club without payment. While the police is looking for him,
            
            the locker can be used by another person.
            
            This option allows to unbind locker from the card.}}
            

            *Go to the Exit VU
            
            *Select "Manage card" button at the top right corner
            
<br />[[Datei:manage-1-2.png|rahmenlos]]
            
<br />
            

            *Confirm personnel access with the manager card
            
            *Select "Unbind locker" option<br />
            

            [[Datei:unbind-locker-1.png|rahmenlos]]
            
<br />
            

            *Visually find the card that you wish to unbind locker from in the list
            

            [[Datei:unbind-locker-2.png|rahmenlos]]
            
<br />
            

            *Unbind the locker by pressing "OK"
            

            [[Datei:unbind-locker-3.png|rahmenlos]]
            
<br />
            

            ===Take the money. If the card has a positive balance on it, the amount of payout will be equal to " card balance + the price of the deposit".
            

            [[Datei:return-deposit-4.png|rahmenlos]]
            
<br />
            

            ===<big>Gentleman Cards</big>===
            
            ====Gentlemen Daily Ticket====
            

            *Press the Gentlemen button
            
<br />
            
            [[Datei:Herren1.png|rahmenlos]]
            <br />
            

            *Tap on the Men's daily ticket button.
            
<br />
            
            [[Datei:Karten_Herren.png|rahmenlos]]
            <br />
            

            *Tap on Pay at the bottom right and then select your payment method.
            
<br />
            
            [[Datei:Tageskarte_Herren2.png|rahmenlos]]
            <br />
            

            *Select payment method and pay (cash in the example)
            
<br />
            
            [[Datei:Bezahlart_Bargeld.png|rahmenlos]]
            <br />
            

            *Payment<br />
            

            [[Datei:Barzahlung.png|rahmenlos]]
            <br /> 
            

            ====10 use Card Gentlemen====
            

            *Press the button Gentlemen
            
<br />
            
            [[Datei:Herren1.png|rahmenlos]]
            <br />
            

            *Tap on the 10x card Gentlemen button<br />
            

            [[Datei:Karten_Herren.png|rahmenlos]]<br />
            

            *Tap on Pay at the bottom right and then select your payment method.
            
<br />
            
            [[Datei:Bezahlung_10er_Karte_Herren.png|rahmenlos]]
            <br />
            

            *Select payment method and pay (cash in the example)
            
<br />
            
            [[Datei:Bezahlart_Bargeld.png|rahmenlos]]
            <br />
            

            *Payment
            
<br />
            
            [[Datei:Barzahlung_10erKarte_Herren.png|rahmenlos]]
            <br />
            

            ====<big>Gift Cards Workflow</big>===
            

            =====
            

            =====<big>Buying and Using Gift Cards on Entrance VU</big>=====
        <br />
        

        *Select "Gentleman"/"GiftCard" option
        


        [[Datei:gutsh-1.png|rahmenlos]][[Datei:gutsh-2.png|rahmenlos]]
        
<br />
        

        *Select one of the available gift cards (50,- € ; 70,- € ; 100,- € ; 140,-€ )
        

        [[Datei:gutsh-3.png|rahmenlos]]
        
<br />
        

        *Select "Payment" button and pay for the card with either cash or a credit card.
        

        [[Datei:gutsh-4.png|rahmenlos]]
        
<br />
        

        *Take the card
        
        *Select "Check-in" option
        

        [[Datei:gutsh-5.png|rahmenlos]]
        
<br />
        

        *Insert the card again
        
        *Select locker size
        

        [[Datei:gutsh-7.png|rahmenlos]]
        
<br />
        

        *Select "Payment" button, wait for payment to finish, take the card
        

        [[Datei:gutsh-8.png|rahmenlos]]
        
<br />
        

        *Enter the gate
        

        After that, gift card can be used as a regular gentleman card.
        
        {{Box_Hinweis|HinweisNote|Note Text = Funds on a gift card can not be paid out on Exit VU, and can only be used as pay for the next entrance or to purchase goods on POS.}}
        
<br />
        

        =====<big>Buying gift cards in web shop and using them on Entrance VU</big>====
            <br />
            =
            {{Box_Hinweis|HinweisNote|Note Text = 
        
        You can buy gift cards in web shop as a registered user, or using a "Guest mode".}}
        

            *From the main shop page select a gift card that you want to buy
        

        [[Datei:web-1.png|rahmenlos]]
        
<br />
        

        *Confirm your selection on the cart page
        

        [[Datei:web-2.png|rahmenlos]]
        
<br />
        

        *Next, if you've already registered before, enter your login information. Alternatively, you can choose a "Guest" mode and proceed without registration.
        

        [[Datei:web-3.png|rahmenlos]]
        
<br />
        

        *On the next step select desired payment provider
        

        [[Datei:web-4.png|rahmenlos]]
        
<br />
        

        *Click "Payment" button. You will be redirected to a payment provider page
        
        *Enter payment data and pay for your gift card
        

        [[Datei:web-6.png|rahmenlos]]
        
<br />
        
        {{Box_Hinweis|HinweisNote|Note Text = 
        
        After that, you will be redirected to a page where you can download invoice and gift cards in PDF 
        
        format, or , if you are a registered user, they will be emailed to you after you finish transaction.}}
        


        [[Datei:web-7.png|rahmenlos]]
        
<br />
        

        *Scan the barcode from the gift card PDF on the Entrance VU barcode reader with any convenient for you method (print it or use a smartphone)
        

        [[Datei:web-vu-1.png|rahmenlos]]
        
<br />
        

        *Select "Payment" button, wait for payment to finish, take the card
        
        *Select "Check-in" option
        

        [[Datei:gutsh-5.png|rahmenlos]]
        
<br />
        

        *Insert the card again
        
        *Select locker size
        

        [[Datei:gutsh-7.png|rahmenlos]]
        
<br />
        

        *Select "Payment" button, wait for payment to finish, take the card
        

        [[Datei:web-vu-2.png|rahmenlos]]
        
<br />
        

        *Enter the gate
        

        ===<big>LadiesLost Cards and Deposit</big>===
        

        ====<big>Issuing a Lady Card</big>====
            
            {{Box_Hinweis|Hinweis Text = You can issue a lady card and assign a deposit for it on POS as a "kasse2" user.<br />
            <small>In the process of issuing a card all funds that are left on the card from previous owners will be discarded.</small>}}
            

<br />
            

            *Log in to POS and select "RFID Karte Damen" tile
            

            [[Datei:card-issue-1-1.png|rahmenlos]]
            
<br />
            

            *Select "RFID Damen Karte mit Steuer" card type
            

            [[Datei:card-issue-2-1.png|rahmenlos]]
            
<br />
            

            *Select "Add new user" icon at the top and fill in all necessary user data. Once you are done, click "Save" button (looks like an old school diskette).
            

            [[Datei:card-issue-3.png|rahmenlos]]
            
<br />
            

            *Confirm user selection by pressing "Kunde auswahlen" button.
            

            [[Datei:card-issue-4.png|rahmenlos]]
            
<br />
            

            *Scan an RFID card that will be issued to the lady.
            

            [[Datei:card-issue-5.png|rahmenlos]]
            
<br />
            

            *You will see that two products were added to the order. Confirm it by pressing the button at the bottom left.
            

            [[Datei:card-issue-6.png|rahmenlos]]
            
<br />
            

            *After that, make confirmation with a manager card and take the newly issued card.
            
<br />
            
            ====<big>Assigning a Deposit to the issued Lady Card</big>====
            
            {{Box_Hinweis|Hinweis Text = After issuing a lady card, you can assign a deposit to it at any time.}}
            <br />
            

            *Log in to POS as "kasse2" user and select "RFID Karte Damen" tile
            

            [[Datei:card-issue-1-1.png|rahmenlos]]
            
<br />
            

            *Select "Pfand RFID Karte Damen" tile
            

            [[Datei:deposit-2-Lost Card Gentlemen Workflow</big>====
            <blockquote>Exit VU</blockquote>
            
            {{Box_Usecase_Scenario|Usecase Scenario = A gentleman lost his card in the club. He wants to pay for lost card and leave.}}
            <br />
            
            {{Box_Note|Note Text = This recovery card option takes 50,-€ "card restore fee" and shows 0,-€ balance cards.}}
            
<br />
            

            *Go to the Exit VU
            
            *Select "Manage card" button at the top right corner
            
<br />[[Datei:manage-1.png|rahmenlos]]
            
<br />
            

            *Confirm personnel access with the manager card
            
            *Select "Lost card" option
            

            [[Datei:lost-1.png|rahmenlos]]
            
<br />
            

            *Visually find the lost card in the list by a locker number or issue date/time
            

            [[Datei:manage-3.png|rahmenlos]]
            
<br />
            

            *Check the card details for additional information if needed
            
            *Select "Payment" button and pay for the card with either cash or a credit card. Additional 50,- € "card restore fee" is included in this case.<br />
            

            [[Datei:manage-4.png|rahmenlos]]
            
<br />
            

            *The manager can now open the door for him, and gentleman can leave the club.
            
<br />
            <br />
            <br />
            <br />
            <br /><blockquote><big>Entrance VU</big></blockquote>
            
            {{Box_Usecase_Scenario|Usecase Scenario = 
            
            A gentleman lost his card in the club. 
            
            He wants to stay and continue the party.}}
            <br />
            
            {{Box_Note|Note Text = This recovery card option shows only cards with 0,-€ or negative balance.}}
            

            *Go to the Entrance VU through the gate
            
            *Select "Manage Card" button at the top right corner
            

            [[Datei:manage-card-btn.png|rahmenlos]]
            
<br />
            

            *Confirm personnel access with the manager card
            
            *Enter locker number for the lost card
            

            [[Datei:exit-1.png|rahmenlos]]
            
<br />
            

            *Check the card details for additional information if needed
            
            *Select "Payment" button and pay for the card with either cash or a credit card. Additional 50,- € "card restore fee" is included in this case.
            

            [[Datei:exit-2.png|rahmenlos]]
            
<br />
            

            *Take a newly reissued card from the VU.
            
            *All information on the card such as amount of free products, locker number, entrance/exit count is copied from the lost card to a new one.
            
            *The last recorded "entrance" is removed on a new card.
            
            *The gentleman now can enter the gate with this new card and continue the party.
            
<br />
            

            ====<big>Lost Card Ladies Workflow</big>====
            <blockquote><big>Exit VU</big></blockquote>
            

            {{Box_Usecase_Scenario|Usecase Scenario = 
            
            A lady lost her card with positive balance on it in the club.
            
            She wants to withdraw money from the card and leave.}}
            <br />
            
            {{Box_Note|Note Text = This recovery card option shows only cards with positive non-zero balance.}}
            

            *Go to the Exit VU
            
            *Select "Manage card" button at the top right corner
            
<br />
            

            [[Datei:manage-1-2.png|rahmenlos]]
            
<br />
            

            *Confirm personnel access with the manager card
            
            *Select "Withdraw money" option
            

            [[Datei:withdr-1.png|rahmenlos]]
        
<br />
        

        *Scan a lady's card that you wish to assign a deposit for
            

            [[Datei:deposit-3.png|rahmenlos]]
            
<br />
            

            *A deposit will be assigned to the scanned card and the same deposit amount will be withdrawn from it after pressing "Bezahlung". The card will have a negative balance at this point.
            

            [[Datei:deposit-4.png|rahmenlos]]
            
<br />
            

            *Confirm the transaction with the manager card
            

            [[Datei:deposit-5.png|rahmenlos]]
            
<br />
            

            ====<big>Returning a Card with Deposit</big>====
            
             You can return a card that has a deposit assigned to it at the entrance VU.
            <small>'''Note''': Before returning a card with deposit on it, make sure that it doesn't have negative balance. If the card has negative balance, it needs to be replenished at the exit VU.</small><br />
            

            *At the entrance VU select "Return a cardVisually find the lost card in the list by a locker number or issue date/time
            

            [[Datei:withdraw-2.png|rahmenlos]]
            
<br />
            

            *Check the card details for additional information if needed
            
            *Select "Payout" button and withdraw money from the card.
            

            [[Datei:withdraw-3.png|rahmenlos]]
            
<br />
            

            *The manager can now open the door, and the person can leave the club.
            
<br />
            <br />
            <br />
            <br />
            <br />
            

            ====<big>Load Card Workflow</big>====
            <blockquote><big>Exit VU</big></blockquote>
            
            {{Box_Usecase_Scenario|Usecase Scenario = 
            
            If the system did not work correctly for some technical reason,
            
            people left the club without paying for services,
            
            this option allows paying owed money once the correct operation of the system resumes.}}
            <br />
            
            {{Box_Note|Note Text = This payment card option shows only cards with nagative balance.}}
            
<br />
            

            *Go to the Exit VU
            
            *Select "Manage Card" button at the top right corner
        

        [[Datei:return-deposit-1manage-1-2.png|rahmenlos]]
        
<br />
        

        *Insert a card that has a deposit assigned to it. All other cards will be ignored.
            

            [[Datei:return-deposit-Confirm personnel access with the manager card
            
            *Select "Load card" option
            

            [[Datei:load-card-1.png|rahmenlos]]
            
<br />
            

            *Visually find the lost card in the list by a locker number or issue date/time
            

            [[Datei:load-2.png|rahmenlos]]
        
<br />
        

        *Select "Payout" button.
            

            [[Datei:return-deposit-Check the card details for additional information if needed
            
            *Select "Payment" button and pay for the card with either cash or a credit card
            

            [[Datei:load-3.png|rahmenlos]]
        
<br />
        

        *Take the money. If the card has a positive balance on it, the amount of payout will be equal to " card balance + the price of the deposit".
            

            [[Datei:return-deposit-4.png|rahmenlos]]
            
<br />The manager can now open the door for him, and gentleman can leave the club.
            
<br />
            

            ===<big>Unbind Locker Workflow</big>===
            <blockquote><big>Exit VU</big></blockquote>
            
            {{Box_Usecase_Scenario|Usecase Scenario = 
            
            A gentleman left the club without payment. While the police is looking for him,
            
            the locker can be used by another person.
            
            This option allows to unbind locker from the card.}}
            

            *Go to the Exit VU
            
            *Select "Manage card" button at the top right corner
            
<br />[[Datei:manage-1-2.png|rahmenlos]]
            
<br />
            

            *Confirm personnel access with the manager card
            
            *Select "Unbind locker" option<br />
            

            [[Datei:unbind-locker-1.png|rahmenlos]]
            
<br />
            

            *Visually find the card that you wish to unbind locker from in the list
            

            [[Datei:unbind-locker-2.png|rahmenlos]]
            
<br />
            

            *Unbind the locker by pressing "OK"
            

            [[Datei:unbind-locker-3.png|rahmenlos]]
            
<br />
            
<br />{{Links | Thema1 = }}
        
        [[Kategorie:Kamberi Group EN]]
(18 dazwischenliegende Versionen von 2 Benutzern werden nicht angezeigt)
Zeile 1: Zeile 1:
{{translate|Kamberi Group Workflows}}
+
{{translate|Group Workflows}}
  
===<big>Lost Card Gentlemen Workflow</big>===
+
{{DISPLAYTITLE:Group Workflows}}
<blockquote>Exit VU</blockquote>
+
 
{{Box_Usecase_Scenario|Usecase Scenario = A gentleman lost his card in the club. He wants to pay for lost card and leave.}}
+
===<big>Ladies Cards and Deposit</big>===
{{Box_Hinweis|Hinweis Text = This recovery card option takes 50,-€ "card restore fee" and shows 0,-€ balance cards.}}
 
  
<br />
+
====<big>Issuing a Lady Card</big>====
 +
{{Box_Note|Note Text = You can issue a lady card and assign a deposit for it on POS as a "kasse2" user.<br />
 +
<small>In the process of issuing a card all funds that are left on the card from previous owners will be discarded.</small>}}
  
*Go to the Exit VU
 
*Select "Manage card" button at the top right corner
 
  
<br />[[Datei:manage-1.png|rahmenlos]]
 
  
 
<br />
 
<br />
  
*Confirm personnel access with the manager card
+
*Log in to POS and select "RFID Karte Damen" tile
*Select "Lost card" option
 
  
  
[[Datei:lost-1.png|rahmenlos]]
+
[[Datei:card-issue-1-1.png|rahmenlos]]
  
 
<br />
 
<br />
  
*Visually find the lost card in the list by a locker number or issue date/time
+
*Select "RFID Damen Karte mit Steuer" card type
  
  
[[Datei:manage-3.png|rahmenlos]]
+
[[Datei:card-issue-2-1.png|rahmenlos]]
  
 
<br />
 
<br />
  
*Check the card details for additional information if needed
+
*Select "Add new user" icon at the top and fill in all necessary user data. Once you are done, click "Save" button (looks like an old school diskette).
*Select "Payment" button and pay for the card with either cash or a credit card. Additional 50,- € "card restore fee" is included in this case.<br />
 
  
[[Datei:manage-4.png|rahmenlos]]
 
 
<br />
 
 
*The manager can now open the door for him, and gentleman can leave the club.
 
  
 +
[[Datei:card-issue-3.png|rahmenlos]]
  
 
<br />
 
<br />
<br />
 
<br />
 
<br />
 
<br /><blockquote><big>Entrance VU</big></blockquote>
 
{{Box_Usecase_Scenario|Usecase Scenario =
 
A gentleman lost his card in the club.
 
He wants to stay and continue the party.}}
 
{{Box_Hinweis|Hinweis Text = This recovery card option shows only cards with 0,-€ or negative balance.}}
 
  
 +
*Confirm user selection by pressing "Select Customer" button.
  
*Go to the Entrance VU through the gate
 
*Select "Manage Card" button at the top right corner
 
  
 
+
[[Datei:card-issue-4.png|rahmenlos]]
[[Datei:manage-card-btn.png|rahmenlos]]
 
  
 
<br />
 
<br />
  
*Confirm personnel access with the manager card
+
*Scan an RFID card that will be issued to the lady.
*Enter locker number for the lost card
 
  
  
[[Datei:exit-1.png|rahmenlos]]
+
[[Datei:card-issue-5.png|rahmenlos]]
  
 
<br />
 
<br />
  
*Check the card details for additional information if needed
+
*You will see that two products were added to the order. Confirm it by pressing the button at the bottom left.
*Select "Payment" button and pay for the card with either cash or a credit card. Additional 50,- € "card restore fee" is included in this case.
 
  
  
[[Datei:exit-2.png|rahmenlos]]
+
[[Datei:card-issue-6.png|rahmenlos]]
  
 
<br />
 
<br />
  
*Take a newly reissued card from the VU.
+
*After that, make confirmation with a manager card and take the newly issued card.
*All information on the card such as amount of free products, locker number, entrance/exit count is copied from the lost card to a new one.
 
*The last recorded "entrance" is removed on a new card.
 
*The gentleman now can enter the gate with this new card and continue the party.
 
  
 +
<br />
 +
====<big>Assigning a Deposit to the issued Lady Card</big>====
 +
{{Box_Note|Note Text = After issuing a lady card, you can assign a deposit to it at any time.}}
 
<br />
 
<br />
  
===<big>Lost Card Ladies Workflow</big>===
+
*Log in to POS as "kasse2" user and select "RFID Karte Damen" tile
<blockquote><big>Exit VU</big></blockquote>
+
 
  
{{Box_Usecase_Scenario|Usecase Scenario =
+
[[Datei:card-issue-1-1.png|rahmenlos]]
A lady lost her card with positive balance on it in the club.
 
She wants to withdraw money from the card and leave.}}
 
{{Box_Hinweis|Hinweis Text = This recovery card option shows only cards with positive non-zero balance.}}
 
  
 +
<br />
  
*Go to the Exit VU
+
*Select "Pfand RFID Karte Damen" tile
*Select "Manage card" button at the top right corner
 
  
<br />
 
  
[[Datei:manage-1-2.png|rahmenlos]]
+
[[Datei:deposit-2-1.png|rahmenlos]]
  
 
<br />
 
<br />
  
*Confirm personnel access with the manager card
+
*Scan a lady's card that you wish to assign a deposit for
*Select "Withdraw money" option
 
  
  
[[Datei:withdr-1.png|rahmenlos]]
+
[[Datei:deposit-3.png|rahmenlos]]
  
 
<br />
 
<br />
  
*Visually find the lost card in the list by a locker number or issue date/time
+
*A deposit will be assigned to the scanned card and the same deposit amount will be withdrawn from it after pressing "Bezahlung". The card will have a negative balance at this point.
  
  
[[Datei:withdraw-2.png|rahmenlos]]
+
[[Datei:deposit-4.png|rahmenlos]]
  
 
<br />
 
<br />
  
*Check the card details for additional information if needed
+
*Confirm the transaction with the manager card
*Select "Payout" button and withdraw money from the card.
+
 
  
 +
[[Datei:deposit-5.png|rahmenlos]]
  
[[Datei:withdraw-3.png|rahmenlos]]
 
  
 
<br />
 
<br />
  
*The manager can now open the door, and the person can leave the club.
+
====<big>Returning a Card with Deposit</big>====
 +
{{Box_Note|Note Text = You can return a card that has a deposit assigned to it at the entrance VU.<br /><small>Before returning a card with deposit on it, make sure that it doesn't have negative balance. If the card has negative balance, it needs to be replenished at the exit VU.</small>}}
  
<br />
+
*At the entrance VU select "Return a card" button at the top right corner
<br />
 
<br />
 
<br />
 
<br />
 
  
===<big>Load Card Workflow</big>===
 
<blockquote><big>Exit VU</big></blockquote>
 
{{Box_Usecase_Scenario|Usecase Scenario =
 
If the system did not work correctly for some technical reason,
 
people left the club without paying for services,
 
this option allows paying owed money once the correct operation of the system resumes.}}
 
{{Box_Hinweis|Hinweis Text = This payment card option shows only cards with nagative balance.}}
 
  
 +
[[Datei:return-deposit-1.png|rahmenlos]]
  
 
<br />
 
<br />
  
*Go to the Exit VU
+
*Insert a card that has a deposit assigned to it. All other cards will be ignored.
*Select "Manage Card" button at the top right corner
 
  
  
[[Datei:manage-1-2.png|rahmenlos]]
+
[[Datei:return-deposit-2.png|rahmenlos]]
  
 
<br />
 
<br />
  
*Confirm personnel access with the manager card
+
*Select "Payout" button.
*Select "Load card" option
 
  
  
[[Datei:load-card-1.png|rahmenlos]]
+
[[Datei:return-deposit-3.png|rahmenlos]]
  
 
<br />
 
<br />
  
*Visually find the lost card in the list by a locker number or issue date/time
+
*Take the money. If the card has a positive balance on it, the amount of payout will be equal to " card balance + the price of the deposit".
  
  
[[Datei:load-2.png|rahmenlos]]
+
[[Datei:return-deposit-4.png|rahmenlos]]
  
 
<br />
 
<br />
  
*Check the card details for additional information if needed
+
===<big>Gentleman Cards</big>===
*Select "Payment" button and pay for the card with either cash or a credit card
+
====Gentlemen Daily Ticket====
  
 +
*Press the Gentlemen button
  
[[Datei:load-3.png|rahmenlos]]
+
<br />
 +
[[Datei:Herren1.png|rahmenlos]]
 +
<br />
 +
 
 +
*Tap on the Men's daily ticket button.
  
 +
<br />
 +
[[Datei:Karten_Herren.png|rahmenlos]]
 
<br />
 
<br />
  
*The manager can now open the door for him, and gentleman can leave the club.
+
*Tap on Pay at the bottom right and then select your payment method.
  
 +
<br />
 +
[[Datei:Tageskarte_Herren2.png|rahmenlos]]
 
<br />
 
<br />
  
===<big>Unbind Locker Workflow</big>===
+
*Select payment method and pay (cash in the example)
<blockquote><big>Exit VU</big></blockquote>
 
{{Box_Usecase_Scenario|Usecase Scenario =
 
A gentleman left the club without payment. While the police is looking for him,
 
the locker can be used by another person.
 
This option allows to unbind locker from the card.}}
 
  
 +
<br />
 +
[[Datei:Bezahlart_Bargeld.png|rahmenlos]]
 +
<br />
  
*Go to the Exit VU
+
*Payment<br />
*Select "Manage card" button at the top right corner
 
 
 
<br />[[Datei:manage-1-2.png|rahmenlos]]
 
  
<br />
+
[[Datei:Barzahlung.png|rahmenlos]]
 +
<br />  
  
*Confirm personnel access with the manager card
+
====10 use Card Gentlemen====
*Select "Unbind locker" option<br />
 
  
[[Datei:unbind-locker-1.png|rahmenlos]]
+
*Press the button Gentlemen
  
 +
<br />
 +
[[Datei:Herren1.png|rahmenlos]]
 
<br />
 
<br />
  
*Visually find the card that you wish to unbind locker from in the list
+
*Tap on the 10x card Gentlemen button<br />
  
 +
[[Datei:Karten_Herren.png|rahmenlos]]<br />
  
[[Datei:unbind-locker-2.png|rahmenlos]]
+
*Tap on Pay at the bottom right and then select your payment method.
  
 +
<br />
 +
[[Datei:Bezahlung_10er_Karte_Herren.png|rahmenlos]]
 
<br />
 
<br />
  
*Unbind the locker by pressing "OK"
+
*Select payment method and pay (cash in the example)
  
 +
<br />
 +
[[Datei:Bezahlart_Bargeld.png|rahmenlos]]
 +
<br />
  
[[Datei:unbind-locker-3.png|rahmenlos]]
+
*Payment
  
 +
<br />
 +
[[Datei:Barzahlung_10erKarte_Herren.png|rahmenlos]]
 
<br />
 
<br />
  
===<big>Gift Cards Workflow</big>===
+
====<big>Gift Cards Workflow</big>====
  
====<big>Buying and Using Gift Cards on Entrance VU</big>====
+
=====<big>Buying and Using Gift Cards on Entrance VU</big>=====
 
<br />
 
<br />
  
Zeile 266: Zeile 244:
  
 
After that, gift card can be used as a regular gentleman card.
 
After that, gift card can be used as a regular gentleman card.
{{Box_Hinweis|Hinweis Text = Funds on a gift card can not be paid out on Exit VU, and can only be used as pay for the next entrance or to purchase goods on POS.}}
+
{{Box_Note|Note Text = Funds on a gift card can not be paid out on Exit VU, and can only be used as pay for the next entrance or to purchase goods on POS.}}
  
  
 
<br />
 
<br />
  
====<big>Buying gift cards in web shop and using them on Entrance VU</big>====
+
=====<big>Buying gift cards in web shop and using them on Entrance VU</big>=====
<br />
+
{{Box_Note|Note Text =  
{{Box_Hinweis|Hinweis Text =  
 
 
You can buy gift cards in web shop as a registered user, or using a "Guest mode".}}
 
You can buy gift cards in web shop as a registered user, or using a "Guest mode".}}
 
  
  
Zeile 313: Zeile 289:
  
 
<br />
 
<br />
{{Box_Hinweis|Hinweis Text =  
+
{{Box_Note|Note Text =  
 
After that, you will be redirected to a page where you can download invoice and gift cards in PDF  
 
After that, you will be redirected to a page where you can download invoice and gift cards in PDF  
 
format, or , if you are a registered user, they will be emailed to you after you finish transaction.}}
 
format, or , if you are a registered user, they will be emailed to you after you finish transaction.}}
Zeile 356: Zeile 332:
 
*Enter the gate
 
*Enter the gate
  
===<big>Ladies Cards and Deposit</big>===
+
===<big>Lost Cards</big>===
 +
 
 +
====<big>Lost Card Gentlemen Workflow</big>====
 +
<blockquote>Exit VU</blockquote>
 +
{{Box_Usecase_Scenario|Usecase Scenario = A gentleman lost his card in the club. He wants to pay for lost card and leave.}}
 +
<br />
 +
{{Box_Note|Note Text = This recovery card option takes 50,-€ "card restore fee" and shows 0,-€ balance cards.}}
 +
 
 +
<br />
 +
 
 +
*Go to the Exit VU
 +
*Select "Manage card" button at the top right corner
 +
 
 +
<br />[[Datei:manage-1.png|rahmenlos]]
 +
 
 +
<br />
  
====<big>Issuing a Lady Card</big>====
+
*Confirm personnel access with the manager card
{{Box_Hinweis|Hinweis Text = You can issue a lady card and assign a deposit for it on POS as a "kasse2" user.<br />
+
*Select "Lost card" option
<small>In the process of issuing a card all funds that are left on the card from previous owners will be discarded.</small>}}
 
  
  
 +
[[Datei:lost-1.png|rahmenlos]]
  
 
<br />
 
<br />
  
*Log in to POS and select "RFID Karte Damen" tile
+
*Visually find the lost card in the list by a locker number or issue date/time
  
  
[[Datei:card-issue-1-1.png|rahmenlos]]
+
[[Datei:manage-3.png|rahmenlos]]
  
 
<br />
 
<br />
  
*Select "RFID Damen Karte mit Steuer" card type
+
*Check the card details for additional information if needed
 +
*Select "Payment" button and pay for the card with either cash or a credit card. Additional 50,- € "card restore fee" is included in this case.<br />
 +
 
 +
[[Datei:manage-4.png|rahmenlos]]
 +
 
 +
<br />
  
 +
*The manager can now open the door for him, and gentleman can leave the club.
  
[[Datei:card-issue-2-1.png|rahmenlos]]
 
  
 
<br />
 
<br />
 +
<br />
 +
<br />
 +
<br />
 +
<br /><blockquote><big>Entrance VU</big></blockquote>
 +
{{Box_Usecase_Scenario|Usecase Scenario =
 +
A gentleman lost his card in the club.
 +
He wants to stay and continue the party.}}
 +
<br />
 +
{{Box_Note|Note Text = This recovery card option shows only cards with 0,-€ or negative balance.}}
  
*Select "Add new user" icon at the top and fill in all necessary user data. Once you are done, click "Save" button (looks like an old school diskette).
+
 
 +
*Go to the Entrance VU through the gate
 +
*Select "Manage Card" button at the top right corner
  
  
[[Datei:card-issue-3.png|rahmenlos]]
+
[[Datei:manage-card-btn.png|rahmenlos]]
  
 
<br />
 
<br />
  
*Confirm user selection by pressing "Kunde auswahlen" button.
+
*Confirm personnel access with the manager card
 +
*Enter locker number for the lost card
  
  
[[Datei:card-issue-4.png|rahmenlos]]
+
[[Datei:exit-1.png|rahmenlos]]
  
 
<br />
 
<br />
  
*Scan an RFID card that will be issued to the lady.
+
*Check the card details for additional information if needed
 +
*Select "Payment" button and pay for the card with either cash or a credit card. Additional 50,- € "card restore fee" is included in this case.
 +
 
 +
 
 +
[[Datei:exit-2.png|rahmenlos]]
  
 +
<br />
  
[[Datei:card-issue-5.png|rahmenlos]]
+
*Take a newly reissued card from the VU.
 +
*All information on the card such as amount of free products, locker number, entrance/exit count is copied from the lost card to a new one.
 +
*The last recorded "entrance" is removed on a new card.
 +
*The gentleman now can enter the gate with this new card and continue the party.
  
 
<br />
 
<br />
  
*You will see that two products were added to the order. Confirm it by pressing the button at the bottom left.
+
====<big>Lost Card Ladies Workflow</big>====
 +
<blockquote><big>Exit VU</big></blockquote>
 +
 
 +
{{Box_Usecase_Scenario|Usecase Scenario =
 +
A lady lost her card with positive balance on it in the club.
 +
She wants to withdraw money from the card and leave.}}
 +
<br />
 +
{{Box_Note|Note Text = This recovery card option shows only cards with positive non-zero balance.}}
  
  
[[Datei:card-issue-6.png|rahmenlos]]
+
*Go to the Exit VU
 +
*Select "Manage card" button at the top right corner
  
 
<br />
 
<br />
  
*After that, make confirmation with a manager card and take the newly issued card.
+
[[Datei:manage-1-2.png|rahmenlos]]
  
 
<br />
 
<br />
====<big>Assigning a Deposit to the issued Lady Card</big>====
+
 
{{Box_Hinweis|Hinweis Text = After issuing a lady card, you can assign a deposit to it at any time.}}
+
*Confirm personnel access with the manager card
 +
*Select "Withdraw money" option
 +
 
 +
 
 +
[[Datei:withdr-1.png|rahmenlos]]
 +
 
 
<br />
 
<br />
  
*Log in to POS as "kasse2" user and select "RFID Karte Damen" tile
+
*Visually find the lost card in the list by a locker number or issue date/time
  
  
[[Datei:card-issue-1-1.png|rahmenlos]]
+
[[Datei:withdraw-2.png|rahmenlos]]
  
 
<br />
 
<br />
  
*Select "Pfand RFID Karte Damen" tile
+
*Check the card details for additional information if needed
 +
*Select "Payout" button and withdraw money from the card.
  
  
[[Datei:deposit-2-1.png|rahmenlos]]
+
[[Datei:withdraw-3.png|rahmenlos]]
  
 
<br />
 
<br />
  
*Scan a lady's card that you wish to assign a deposit for
+
*The manager can now open the door, and the person can leave the club.
  
 +
<br />
 +
<br />
 +
<br />
 +
<br />
 +
<br />
 +
 +
====<big>Load Card Workflow</big>====
 +
<blockquote><big>Exit VU</big></blockquote>
 +
{{Box_Usecase_Scenario|Usecase Scenario =
 +
If the system did not work correctly for some technical reason,
 +
people left the club without paying for services,
 +
this option allows paying owed money once the correct operation of the system resumes.}}
 +
<br />
 +
{{Box_Note|Note Text = This payment card option shows only cards with nagative balance.}}
  
[[Datei:deposit-3.png|rahmenlos]]
 
  
 
<br />
 
<br />
  
*A deposit will be assigned to the scanned card and the same deposit amount will be withdrawn from it after pressing "Bezahlung". The card will have a negative balance at this point.
+
*Go to the Exit VU
 +
*Select "Manage Card" button at the top right corner
  
  
[[Datei:deposit-4.png|rahmenlos]]
+
[[Datei:manage-1-2.png|rahmenlos]]
  
 
<br />
 
<br />
  
*Confirm the transaction with the manager card
+
*Confirm personnel access with the manager card
 +
*Select "Load card" option
 +
 
 +
 
 +
[[Datei:load-card-1.png|rahmenlos]]
 +
 
 +
<br />
  
 +
*Visually find the lost card in the list by a locker number or issue date/time
  
[[Datei:deposit-5.png|rahmenlos]]
 
  
 +
[[Datei:load-2.png|rahmenlos]]
  
 
<br />
 
<br />
  
====<big>Returning a Card with Deposit</big>====
+
*Check the card details for additional information if needed
You can return a card that has a deposit assigned to it at the entrance VU.
+
*Select "Payment" button and pay for the card with either cash or a credit card
<small>'''Note''': Before returning a card with deposit on it, make sure that it doesn't have negative balance. If the card has negative balance, it needs to be replenished at the exit VU.</small><br />
+
 
  
*At the entrance VU select "Return a card" button at the top right corner
+
[[Datei:load-3.png|rahmenlos]]
  
 +
<br />
  
[[Datei:return-deposit-1.png|rahmenlos]]
+
*The manager can now open the door for him, and gentleman can leave the club.
  
 
<br />
 
<br />
  
*Insert a card that has a deposit assigned to it. All other cards will be ignored.
+
===<big>Unbind Locker Workflow</big>===
 +
<blockquote><big>Exit VU</big></blockquote>
 +
{{Box_Usecase_Scenario|Usecase Scenario =
 +
A gentleman left the club without payment. While the police is looking for him,
 +
the locker can be used by another person.
 +
This option allows to unbind locker from the card.}}
 +
 
 +
 
 +
*Go to the Exit VU
 +
*Select "Manage card" button at the top right corner
 +
 
 +
<br />[[Datei:manage-1-2.png|rahmenlos]]
 +
 
 +
<br />
  
 +
*Confirm personnel access with the manager card
 +
*Select "Unbind locker" option<br />
  
[[Datei:return-deposit-2.png|rahmenlos]]
+
[[Datei:unbind-locker-1.png|rahmenlos]]
  
 
<br />
 
<br />
  
*Select "Payout" button.
+
*Visually find the card that you wish to unbind locker from in the list
  
  
[[Datei:return-deposit-3.png|rahmenlos]]
+
[[Datei:unbind-locker-2.png|rahmenlos]]
  
 
<br />
 
<br />
  
*Take the money. If the card has a positive balance on it, the amount of payout will be equal to " card balance + the price of the deposit".
+
*Unbind the locker by pressing "OK"
 +
 
  
 +
[[Datei:unbind-locker-3.png|rahmenlos]]
  
[[Datei:return-deposit-4.png|rahmenlos]]
+
<br />
  
 
<br />{{Links | Thema1 = }}
 
<br />{{Links | Thema1 = }}
 
[[Kategorie:Kamberi Group EN]]
 
[[Kategorie:Kamberi Group EN]]

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