KAMBERI GROUP EN

Lost Card Gentlemen Workflow

Exit VU

Usecase Scenario:

A gentleman lost his card in the club. He wants to pay for lost card and leave.

Note: This recovery card option takes 50,-€ "card restore fee" and shows 0 balance cards.

• Go to the Exit VU
• Select "Manage card" button at the top right corner

• Confirm personnel access with the manager card
• Select "Lost card" option

• Visually find the lost card in the list by a locker number or issue date/time

• Check the card details for additional information if needed
• Select "Payment" button and pay for the card with either cash or a credit card. Additional 50E "card restore fee" is included in this case.
  

• The manager can now open the door for him, and gentleman can leave the club.

Entrance VU

Usecase Scenario:

A gentleman lost his card in the club. 
He wants to stay and continue the party

Note: This recovery card option shows only cards with 0 or nagative balance.

• Go to the Entrance VU through the gate
• Select "Manage card" button at the top right corner

• Confirm personnel access with the manager card
• Enter locker number for the lost card

• Check the card details for additional information if needed
• Select "Payment" button and pay for the card with either cash or a credit card. Additional 50E "card restore fee" is included in this case.

• Take a newly reissued card from the VU.
• All information on the card such as amount of free products, locker number, entrance/exit count is copied from the lost card to a new one.
• The last recorded "entrance" is removed on a new card.
• The gentleman now can enter the gate with this new card and continue the party.

Lost Card Ladies Workflow

Exit VU

Usecase Scenario:

A lady lost her card with positive balance on it in the club.
She wants to withdraw money from the card and leave.

Note: This recovery card option shows only cards with positive non-zero balance.

• Go to the Exit VU
• Select "Manage card" button at the top right corner

• Confirm personnel access with the manager card
• Select "Withdraw money" option

• Visually find the lost card in the list by a locker number or issue date/time

• Check the card details for additional information if needed
• Select "Payout" button and withdraw money from the card.

• The manager can now open the door, and the person can leave the club.

Load Card Workflow

Exit VU

Usecase Scenario:

If the system did not work correctly for some technical reason,
people left the club without paying for services,
this option allows paying owed money once the correct operation of the system resumes.

Note: This payment card option shows only cards with nagative balance.

• Go to the Exit VU
• Select "Manage card" button at the top right corner

• Confirm personnel access with the manager card
• Select "Load card" option

• Visually find the lost card in the list by a locker number or issue date/time

• Check the card details for additional information if needed
• Select "Payment" button and pay for the card with either cash or a credit card

• The manager can now open the door for him, and gentleman can leave the club.

Unbind Locker Workflow

Exit VU

Usecase Scenario:

A gentleman left the club without payment. While the police is looking for him,
the locker can be used by another person.
This option allows to unbind locker from the card.

• Go to the Exit VU
• Select "Manage card" button at the top right corner

• Confirm personnel access with the manager card
• Select "Unbind locker" option
  

• Visually find the card that you wish to unbind locker from in the list

• Unbind the locker by pressing "OK"

Gift Cards Workflow

Buying and Using Gift Cards on Entrance VU

• Select "Gentleman"/"GiftCard" option

• Select one of the available gift cards (50,- € ; 70,- € ; 100,- € ; 140,-€ )

• Select "Payment" button and pay for the card with either cash or a credit card.

• Take the card
• Select "Check-in" option

• Insert the card again
• Select locker size

• Select "Payment" button, wait for payment to finish, take the card

• Enter the gate

After that, gift card can be used as a regular gentleman card.

Note: Funds on a gift card can not be paid out on Exit VU, and can only be used as pay for the next entrance or to purchase goods on POS.

Buying gift cards in web shop and using them on Entrance VU

You can buy gift cards in web shop as a registered user, or using a "Guest mode".

• From the main shop page select a gift card that you want to buy

• Confirm your selection on the cart page

• Next, if you've already registered before, enter your login information. Alternatively, you can choose a "Guest" mode and proceed without registration.

• On the next step select desired payment provider

• Click "Payment" button. You will be redirected to a payment provider page
• Enter payment data and pay for your gift card

After that, you will be redirected to a page where you can download invoice and gift cards in PDF 
format, or , if you are a registered user, they will be emailed to you after you finish transaction.

• Scan the barcode from the gift card PDF on the Entrance VU barcode reader with any convenient for you method (print it or use a smartphone)

• Select "Payment" button, wait for payment to finish, take the card
• Select "Check-in" option

• Insert the card again
• Select locker size

• Select "Payment" button, wait for payment to finish, take the card

• Enter the gate

Ladies Cards and Deposit

Issuing a Lady Card

You can issue a lady card and assign a deposit for it on POS as a "kasse2" user.

Note: In the process of issuing a card all funds that are left on the card from previous owners will be discarded.

• Log in to POS and select "RFID Karte Damen" tile

• Select "RFID Damen Karte mit Steuer" card type

• Select "Add new user" icon at the top and fill in all necessary user data. Once you are done, click "Save" button (looks like an old school diskette).

• Confirm user selection by pressing "Kunde auswahlen" button.

• Scan an RFID card that will be issued to the lady.

• You will see that two products were added to the order. Confirm it by pressing the button at the bottom left.

• After that, make confirmation with a manager card and take the newly issued card.

Assigning a Deposit to the issued Lady Card

After issuing a lady card, you can assign a deposit to it at any time.

• Log in to POS as "kasse2" user and select "RFID Karte Damen" tile

• Select "Pfand RFID Karte Damen" tile

• Scan a lady's card that you wish to assign a deposit for

• A deposit will be assigned to the scanned card and the same deposit amount will be withdrawn from it after pressing "Bezahlung". The card will have a negative balance at this point.

• Confirm the transaction with the manager card

Returning a Card with Deposit

You can return a card that has a deposit assigned to it at the entrance VU.

Note: Before returning a card with deposit on it, make sure that it doesn't have negative balance. If the card has negative balance, it needs to be replenished at the exit VU.

• At the entrance VU select "Return a card" button at the top right corner

• Insert a card that has a deposit assigned to it. All other cards will be ignored.

• Select "Payout" button.

• Take the money. If the card has a positive balance on it, the amount of payout will be equal to " card balance + the price of the deposit".